Bibliography, etc. Note:
Includes bibliographical references (pages 187-192) and index.
Formatted Contents Note:
Chapter 1 Psychological Strategy to Gain Ironclad Loyalty: Never Lose an Employee, Customer, Client, or Patient Again 1 -- Chapter 2 Super Spin Control: Quickly Dilute the Impact of Negative Publicity 11 -- Chapter 3 Spin Control When It's Personal: Shutting Down the Gossip and Rumor Mills 19 -- Chapter 4 Turbo-Boost Morale and Keep Your Employees Productive, Motivated, and Happy...All without Spending a Dime 27 -- Chapter 5 Foolproof Strategy to Keep Any Employee from Stealing 37 -- Chapter 6 Collect Money Owed, No Matter How Long It's Overdue 45 -- Chapter 7 Turn a Saboteur into Your Greatest Ally 57 -- Chapter 8 Get Back Any Customer You've Lost, No Matter Why They Left 65 -- Chapter 9 Managing Difficult People: The Psychology Behind Royal Pains 75 -- Chapter 10 Quickly Handle Any Customer Complaint...And Turn It To Your Advantage 83 -- Chapter 11 How to Painlessly Criticize the Highly Sensitive Employee 89 -- Chapter 12 Personal Power: The Myth of Self-Discipline and the Secret to Unlimited Inspiration 97 -- Chapter 13 Five Psychological Keys to Accomplish Any Goal 103 -- Chapter 14 How to Spot a Bluff a Mile Away: The Ultimate Bluff Buster 111 -- Chapter 15 Find Out If Your Employees Are Doing Drugs or Drinking on the Job with a 30-Second Nonaccusatory Conversation 121 -- Chapter 16 Bully-Proof Yourself and Your Office 129 -- Chapter 17 Sway the Room: From Jury Rooms to Board Rooms, How One Voice Can Change the Choir 139 -- Chapter 18 Master the Art of Charisma with the Complete Psychological Formula for Instant Likability 149 -- Chapter 19 Amazing Method for Getting Along with People Who Are Emotionally Unwell 161 -- Chapter 20 Instantly Resolve Any Personality Conflict 167 -- Chapter 21 Effortless Way to Make Difficult Changes without Creating Fearful, Frustrated, and Angry Employees 173.
