Formatted Contents Note:
Chapter 1 Understanding Yourself 1 -- DISC Profile 4 -- Fostering Communication 7 -- Responding to Types 7 -- Working Through Weakness 9 -- Chapter 2 Communicating on All Levels 11 -- Determining Sponsor Styles 12 -- Delivering Information 13 -- Crafting the Message 14 -- Team DISC Profiles 16 -- Adjusting the Message 17 -- Proper Communications Management 20 -- Communications Documents 21 -- Chapter 3 Be Trustworthy 27 -- Coping with Questions 28 -- Qualifying the Question 29 -- Don't Lie! 30 -- Dealing with Fear 31 -- Admitting You Are Wrong 32 -- How to Fix Things If you Haven't Told the Truth 36 -- Sometimes It Can't Be Fixed 37 -- Chapter 4 Turning Around Failing Projects 41 -- How to Spot a Project That Is on Its Way Down 42 -- Someone Isn't Being Heard 43 -- Watch the Ego 46 -- When It's Wrong, It's Wrong 47 -- Stopping a Project Before It Starts 48 -- "It Is What It Is" 51 -- How to Assess the Current Situation and Create an Action Plan That Works 54 -- Chapter 5 Defining the Word Done 57 -- Definition of Done in Project Management 57 -- Team Building with the Word Done 59 -- How Done Can Set Proper Expectations 60 -- Lack of Historical Information 61 -- Creating Lessons Learned 62 -- Chapter 6 Application of the Iron Triangle (Triple Constraint) 65 -- What Is the Iron Triangle? 65 -- Why the Triangle Works 66 -- How to Implement the Triangle 69 -- Use the Triangle for Discovery and Scoping 70 -- Why the Triangle Shouldn't Be Used for Project Success 72 -- Chapter 7 PERT Methodology in Project Planning 75 -- What Is PERT? 76 -- PERT for Time Estimation 78 -- How to Factor Risk into the Equation 79 -- Create a Work Breakdown Structure for PERT 80 -- Examples of PERT in Action 82 -- Chapter 8 Customer Focus Starts with Great Requirements 87 -- Characteristics of Good Requirements 88 -- Functional Requirements Versus Technical Requirements 90 -- Who Is the Real Customer? 92 -- Work Breakdown Structure Dictionary 93 -- Chapter 9 Do Not Sacrifice Your Team at Any Cost! 95 -- Importance of the Team Relationship 96 -- How to Build an Effective Team Relationship 96 -- Internal Team Satisfaction 99 -- Team Building and Conflict Resolution 100 -- 100 Percent/10 Percent Rule 101 -- How a Team Can Become Overburdened 103 -- Interacting with Requestors to Avoid Overburdening 105 -- Dealing with Mandated Dates 106 -- Chapter 10 Myths About Status Meetings 111 -- Understanding the Purpose of Meetings 112 -- Should There Be a Meeting? 113 -- Are Your Meetings Effective? 114 -- Setting Up a Successful Meeting 116 -- Important Rules for Meetings 118 -- How to Get a Meeting Back on Track 119 -- A Big Meeting Faux Pas and Myth 120 -- Team Morale Killer 121 -- How to Close a Meeting Successfully 121 -- Chapter 11 Patriots and Scuds 125 -- Dealing with Patriots and Scuds 125 -- Understand Your Own Missiles 127 -- Understanding Missiles 128 -- Using Patriots 128 -- Using Scuds 128 -- Missiles in Public 129 -- Missiles in Corporate Culture 130 -- Always Have an Escape Strategy 130 -- Chapter 12 A Real Risk Assessment 133 -- Why Risk Is Important 133 -- Risk Process 134 -- Why People Are Opposed to Risk Management 137 -- Dynamic Risk Assessment 138 -- Beginning of the Transformation 141 -- Evolution of the Risk Assessment 142 -- Final Product 145 -- Involving the Team 148 -- Chapter 13 How to Put Risk in a Project Plan 151 -- Thirteenth Floor Principle 152 -- Parkinson's Law 153 -- Murphy's Law 154 -- Putting Risk in a Project Plan 155 -- Presenting Risk to the Sponsor 160 -- Presenting Risk to the Team 161 -- Using Risk 161 -- Chapter 14 Data Rules All! 165 -- Collecting Data 166 -- Mining Data from Lessons Learned 170 -- Making Emotional Conversations Unemotional 171 -- "Drop Everything" Does Not Mean Drop Everything! 174 -- Using Data in Conflict Situations 175 -- Countering Data That Is Harmful to the Project 181 -- Chapter 15 Project Manager: The Strategic Resource 183 -- Needing the Data 184 -- Strategic Positioning of Project Management 185 -- What CIOs Need to Know 186 -- What PMs Need to Provide 187 -- Software Assistance with Governance 188 -- Proactive Approach 189 -- Chapter 16 Making Positive Change to Your Corporate Culture 193 -- How Corporate Culture Affects Project Management 193 -- Understanding and Analyzing Corporate Culture 198 -- What to Do When You Can't Change or Affect Corporate Culture 200 -- How to Obtain Executive Sponsorship 202 -- What to Do When Executive Sponsorship Is Not as You Hoped 204 -- How to Get Your Sponsor Motivated and Interested in Your Project 207.
