Executive power : use the greatest collection of psychological strategies to create an automatic advantage in any business situation / David J. Lieberman.
Record details
- ISBN: 0470372826
- ISBN: 9780470372821
- Physical Description: xiii, 202 pages ; 24 cm
- Publisher: Hoboken, N.J. : John Wiley, [2009]
- Copyright: ©2009
Content descriptions
- Bibliography, etc. Note:
- Includes bibliographical references (pages 187-192) and index.
- Formatted Contents Note:
- Chapter 1 Psychological Strategy to Gain Ironclad Loyalty: Never Lose an Employee, Customer, Client, or Patient Again 1 -- Chapter 2 Super Spin Control: Quickly Dilute the Impact of Negative Publicity 11 -- Chapter 3 Spin Control When It's Personal: Shutting Down the Gossip and Rumor Mills 19 -- Chapter 4 Turbo-Boost Morale and Keep Your Employees Productive, Motivated, and Happy...All without Spending a Dime 27 -- Chapter 5 Foolproof Strategy to Keep Any Employee from Stealing 37 -- Chapter 6 Collect Money Owed, No Matter How Long It's Overdue 45 -- Chapter 7 Turn a Saboteur into Your Greatest Ally 57 -- Chapter 8 Get Back Any Customer You've Lost, No Matter Why They Left 65 -- Chapter 9 Managing Difficult People: The Psychology Behind Royal Pains 75 -- Chapter 10 Quickly Handle Any Customer Complaint...And Turn It To Your Advantage 83 -- Chapter 11 How to Painlessly Criticize the Highly Sensitive Employee 89 -- Chapter 12 Personal Power: The Myth of Self-Discipline and the Secret to Unlimited Inspiration 97 -- Chapter 13 Five Psychological Keys to Accomplish Any Goal 103 -- Chapter 14 How to Spot a Bluff a Mile Away: The Ultimate Bluff Buster 111 -- Chapter 15 Find Out If Your Employees Are Doing Drugs or Drinking on the Job with a 30-Second Nonaccusatory Conversation 121 -- Chapter 16 Bully-Proof Yourself and Your Office 129 -- Chapter 17 Sway the Room: From Jury Rooms to Board Rooms, How One Voice Can Change the Choir 139 -- Chapter 18 Master the Art of Charisma with the Complete Psychological Formula for Instant Likability 149 -- Chapter 19 Amazing Method for Getting Along with People Who Are Emotionally Unwell 161 -- Chapter 20 Instantly Resolve Any Personality Conflict 167 -- Chapter 21 Effortless Way to Make Difficult Changes without Creating Fearful, Frustrated, and Angry Employees 173.
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Available copies
- 1 of 1 copy available at NC Cardinal. (Show)
- 1 of 1 copy available at Iredell County Public Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Statesville Main Library | 658.0019 LIE (Text) | 33114016435869 | Adult Nonfiction | Available | - |
Accessibility Features
Loading Recommendations...
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| 100 | 1 | . | ‡aLieberman, David J. ‡0(CARDINAL)356084 |
| 245 | 1 | 0. | ‡aExecutive power : ‡buse the greatest collection of psychological strategies to create an automatic advantage in any business situation / ‡cDavid J. Lieberman. |
| 264 | 1. | ‡aHoboken, N.J. : ‡bJohn Wiley, ‡c[2009] | |
| 264 | 4. | ‡c©2009 | |
| 300 | . | ‡axiii, 202 pages ; ‡c24 cm | |
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| 337 | . | ‡aunmediated ‡bn ‡2rdamedia | |
| 338 | . | ‡avolume ‡bnc ‡2rdacarrier | |
| 504 | . | ‡aIncludes bibliographical references (pages 187-192) and index. | |
| 505 | 0 | 0. | ‡gChapter 1 ‡tPsychological Strategy to Gain Ironclad Loyalty: Never Lose an Employee, Customer, Client, or Patient Again ‡g1 -- ‡gChapter 2 ‡tSuper Spin Control: Quickly Dilute the Impact of Negative Publicity ‡g11 -- ‡gChapter 3 ‡tSpin Control When It's Personal: Shutting Down the Gossip and Rumor Mills ‡g19 -- ‡gChapter 4 ‡tTurbo-Boost Morale and Keep Your Employees Productive, Motivated, and Happy...All without Spending a Dime ‡g27 -- ‡gChapter 5 ‡tFoolproof Strategy to Keep Any Employee from Stealing ‡g37 -- ‡gChapter 6 ‡tCollect Money Owed, No Matter How Long It's Overdue ‡g45 -- ‡gChapter 7 ‡tTurn a Saboteur into Your Greatest Ally ‡g57 -- ‡gChapter 8 ‡tGet Back Any Customer You've Lost, No Matter Why They Left ‡g65 -- ‡gChapter 9 ‡tManaging Difficult People: The Psychology Behind Royal Pains ‡g75 -- ‡gChapter 10 ‡tQuickly Handle Any Customer Complaint...And Turn It To Your Advantage ‡g83 -- ‡gChapter 11 ‡tHow to Painlessly Criticize the Highly Sensitive Employee ‡g89 -- ‡gChapter 12 ‡tPersonal Power: The Myth of Self-Discipline and the Secret to Unlimited Inspiration ‡g97 -- ‡gChapter 13 ‡tFive Psychological Keys to Accomplish Any Goal ‡g103 -- ‡gChapter 14 ‡tHow to Spot a Bluff a Mile Away: The Ultimate Bluff Buster ‡g111 -- ‡gChapter 15 ‡tFind Out If Your Employees Are Doing Drugs or Drinking on the Job with a 30-Second Nonaccusatory Conversation ‡g121 -- ‡gChapter 16 ‡tBully-Proof Yourself and Your Office ‡g129 -- ‡gChapter 17 ‡tSway the Room: From Jury Rooms to Board Rooms, How One Voice Can Change the Choir ‡g139 -- ‡gChapter 18 ‡tMaster the Art of Charisma with the Complete Psychological Formula for Instant Likability ‡g149 -- ‡gChapter 19 ‡tAmazing Method for Getting Along with People Who Are Emotionally Unwell ‡g161 -- ‡gChapter 20 ‡tInstantly Resolve Any Personality Conflict ‡g167 -- ‡gChapter 21 ‡tEffortless Way to Make Difficult Changes without Creating Fearful, Frustrated, and Angry Employees ‡g173. |
| 650 | 0. | ‡aManagement ‡xPsychological aspects. ‡0(CARDINAL)336806 | |
| 650 | 0. | ‡aOrganizational behavior ‡xPsychological aspects. | |
| 650 | 0. | ‡aPersonnel management ‡xPsychological aspects. ‡0(CARDINAL)453997 | |
| 650 | 0. | ‡aPsychology, Industrial. ‡0(CARDINAL)250783 | |
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